Payment or plan
Include payment method, amount, approximate time, and the plan or credit amount you expected.
View plansSupport desk
Get unstuck fast.
Send us the account email, the page you were on, and any payment or generation reference you can see. Keep prompts out unless support asks for them.
What to include
Send the right clue first.
Good context makes the first reply useful instead of turning into a scavenger hunt.
Voucher
Send the voucher code text, not a screenshot, and tell us what the checker showed.
Open voucher pageGeneration issue
Send the feature name, approximate run time, and the visible status. Avoid including private prompts unless requested.
Open image studioAccount access
Tell us the account email and whether reset, login, or email confirmation is the blocked step.
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